Rule 5(6), Consumer Protection (E-Commerce) Rules, 2020

Contact Us & Grievance Redressal

हमसे संपर्क करें और वैधानिक शिकायत निवारण | Reach our official support desk, Grievance Officer, or 24x7 Nodal liaison team.

Statutory Officer

Grievance Redressal Officer

Designated pursuant to Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021.

Physical Address: 568/390, Om Nagar, Kailashpuri, Alambagh, Lucknow – 226005, Uttar Pradesh, India

Grievance Email: [email protected]

Direct Telephone: +91 8887583730

Statutory SLAs: Acknowledgment within 48 hours; complete redressal within 30 calendar days.

Law Enforcement Liaison

24x7 Nodal Contact Person

Designated pursuant to Rule 4(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 for 24x7 coordination with Law Enforcement Agencies.

Jurisdiction: Lucknow, Uttar Pradesh (Chief Judicial Magistrate Courts, Lucknow)

Nodal Liaison Email: [email protected]

Emergency Hotline: +91 8887583730

36-Hour Takedown SLA: Statutory intermediary court orders or government notices are acted upon within 36 hours.

Registered Entity

Zivic Nexus (Sole Proprietorship)

Lucknow, Uttar Pradesh

Goods & Services Tax (GSTIN)

09LQGPS0132J1ZH

Uttar Pradesh Jurisdiction

General Customer Support

[email protected]

Monday – Saturday (9:30 AM – 7:00 PM IST)

Submit a Grievance or Support Ticket

Fill out this form to receive a verifiable tracking ticket (ZN-2026-XXXXXXXX) for disputes, refunds, or general queries.